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General
Q. Can I order from your site in the evening/weekend?
A. Yes, the site is open for orders 24/7. Our ordering system is
completely automated so orders can be made at any time.
Q. I have a question about my order, who do I contact?
A. If you have any questions regarding your order, please email
questions@formymobile.co.uk
quoting your order details
Q. How much is delivery?
A. UK delivery is a flat rate £1.60 per order, which accommodates the recent
changes to Royal Mail's pricing structure. The cost of international delivery
depends on your country and the number of items you order. Click
here
for details.
Q. I have added an item to my basket that I no longer want. How can I
remove it?
A. At the top of every page there is a 'Your basket' link. Click on that
and you have the option of cancelling your order or removing items you no longer
wish to purchase.
Q. How do I pay for items in my basket?
A. At the top of every page there is a 'Your basket' link. Click on that
and details of how to pay for your order will appear on the page.
Q. How can I be sure that my credit/debit card details are safe when
making a purchase?
A. Formymobile.co.uk uses ‘secure’ 128-bit (high security) connections
when accepting your card details online. This means no-one can see your
credit/debit card details. Our web server uses
Sage Pay (the new name for Protx) to process your
payment, a leading independent third party organisation. At no point are your
credit card details sent over an unsecured connection. You can tell when a
connection is secure as a padlock will appear in the bottom right area of your
window. The start of the URL will also display https (the 's' standing for
secure) as opposed to http which is displayed on standard pages where no
confidential information is being entered.
Q. Are your products guaranteed/what is the warranty period?
A. Your purchases are covered for 6 months from the date of receipt (+
any manufacturer's warranty). Please email
questions@formymobile.co.uk if
you have a problem with your purchase.
Q. How much will it cost me to call your 0845 number?
A. Calls are charged at your telephone provider's local rate.
Q. How are my private details treated? Will my details be passed on to
anybody else?
A. Formymobile.co.uk respects its customers privacy and as such your
details will never be passed on to any third party. Click
here
for our full privacy policy.
Payment info
Formymobile.co.uk can accept the following payment methods: American Express, Maestro, MasterCard, Solo, Switch, Visa, Visa Debit, Visa Electron & Paypal (www.paypal.com)
. Please note, we don't take payments over the phone.
Shopping safely online
Formymobile.co.uk uses ‘secure’ 128-bit (high security) connections when
accepting your card details online. This means no-one can see your credit/debit
card details. Our web server uses
Sage Pay (the new name for Protx) to process your
payment, a leading independent third party organisation. At no point are your
credit card details sent over an unsecured connection. You can tell when a
connection is secure as a padlock will appear in the bottom right area of your
window. The start of the URL will also display https (the 's' standing for
secure) as opposed to http which is displayed on standard pages where no
confidential information is being entered.
Delivery
Q. How much is delivery?
A. UK delivery is a flat rate £1.60 per order, which
accommodates the recent changes to Royal Mail's pricing
structure. The cost of international delivery depends on
your country and the number of items you order. Click here
for details.
Q. When can I expect delivery of my order?
A. Most items are dispatched within 1-2 working days
by first class post (98% of items are in stock, ready to be
shipped). Items of high value will be sent by "Special
Delivery" or courier. You will receive an email to confirm
when your item has been sent & when you should expect
delivery.
Q. How do I track my order?
A. You can track your order
here
Q. How do I view details of my order?
A. You can view your order details
here
Q. Which areas of the world do you ship to?
A. We ship worldwide. You can select your shipping
area on the checkout page
Q. What happens after I have placed my order? Will I
get updates as to the progress of my order?
A. You'll receive two emails immediately after you
place your order. One confirming the details of your order &
another confirming that your payment has been accepted/your
card debited. You'll then receive an email confirming
despatch of your items within 2 working days. You can also
track your order's progress here
Q. I have received my order but I'm not sure I made
the right choice. Can I return the item?
A. Yes. We offer a 7 day no quibble return policy so
you can return any unused item within this period. There
will be a small charge to cover postage (plus the cost of
any missing items) which will be deducted from your refund.
Accidentally damaged items may not be returned. Please
include a returns form with
any returns.
Q. I have ordered something but it hasn't arrived
yet. Who should I contact?
A. If you have any questions about delivery of your
order, please email
questions@formymobile.co.uk along with your order
details.
General info
E-mail enquiries:
questions@formymobile.co.uk
Most e-mails are responded to within an hour from 10.00
am to 5.00pm, Monday to Friday.
Mail enquiries:
Robert Lee
44 Abberton Way
Loughborough
Leicestershire
LE11 4NX
Telephone/fax enquiries:
Tel: 0845 644 2080. Lines open 10.00am to 5.00pm, Monday
to Friday.
PLEASE NOTE:
We cannot take orders over the phone
This line is strictly for technical help with products or
the web site. All order enquires must be forwarded to us via
email, as the technical help staff have no access to
customer details. Please phone for technical support and our
staff will be happy to help with any questions you may have
about the products in our range.
If we're unavailable by phone please email
questions@formymobile.co.uk for a prompt response.
Fax: 0845 280 3365
Feedback:
If you a problem with the site or your order you can
contact us in writing at the address above or email
comments@formymobile.co.uk. Please state your order
number (where applicable) with all correspondances.
Website/webmaster enquiries
If you have a suggestion for our site or notice a problem
with the site, or would like any other advice related to the
workings of the website, please contact the webmaster:
web@formymobile.co.uk
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