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Q. How much is delivery?
A. UK delivery is a flat rate £1.50 per order, which accommodates the recent changes to Royal Mail's pricing structure. The cost of international delivery depends on your country and the number of items you order. Click here for details.
Q. When can I expect delivery of my order?
A. Most items are dispatched within 1-2 working days by first class post (99% of items are in stock, ready to be shipped). Items of high value will be sent by "Special Delivery" or courier. You will receive an email to confirm when your item has been sent & when you should expect delivery.
Q. How do I track my order?
A. You can track your order here
Q. How do I view details of my order?
A. You can view your order details here
Q. Which areas of the world do you ship to?
A. We ship worldwide. You can select your shipping area on the checkout page
Q. What happens after I have placed my order? Will I get updates as to the progress of my order?
A. You'll receive two emails immediately after you place your order. One confirming the details of your order & another confirming that your payment has been accepted/your card debited. You'll then receive an email confirming despatch of your items within 2 working days. You can also track your order's progress here
Q. I have received my order but I'm not sure I made the right choice. Can I return the item?
A. Yes. We offer a 7 day no quibble return policy so you can return any unused item within this period. There will be a small charge to cover postage (plus the cost of any missing items) which will be deducted from your refund. Accidentally damaged items may not be returned. Please include a returns form with any returns.
Q. I have ordered something but it hasn't arrived yet. Who should I contact?
A. If you have any questions about delivery of your order, please email firstname.lastname@example.org along with your order details.
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